Terms of Service

By placing an order, you agree to the terms written below.

 

SALES

  • All sales are final, we do not accept returns or refunds even if the package is unopened.
  • Please allow 1-2 weeks for processing and packing. Shipping will take another 2-4 weeks for international customers.
  • Pre-order items will take longer to be shipped out. Please check item description for more details.
  • We do not include taxes in our prices for international orders. Please be prepared to pay any order or shipping tax.

 

SHIPPING

  • Tracking number is not included in untracked shipping. We will not be responsible for any lost or damaged parcels.
  • Customers will need to pay for shipping again if the package is returned.
  • We encourage customers to use tracked shipping as the post office covers package (flat document not included) loss of up to 68 SGD/ 50 USD.
  • If your country is not listed, feel free to check with us!
  • Free upgrade to tracked shipping if your total order comes up to 100 USD!

 

Please contact shop@soggymuck.com if you need any help with your order!